Debora Perkins says she is concerned that she may not get flood coverage from FEMA.
“I wish they could help me, please FEMA,” says Debora Perkins, Resident.
Monroe Mayor, Jamie Mayo, says others in the community share that same sentiment, saying they have received letters in the mail stating they are not eligible for FEMA coverage.
“They just want to reach out to someone as to why they were turned down,” says Mayor Jamie Mayo, City of Monroe.
FEMA representatives say though the letter states you are ineligible, that’s not the final verdict.
FEMA representative, William Rukeyser, says the first step when you read this letter is to read its entirety.
“Very often, the ineligible letter is generated because we don’t have enough information, because something still needs to be signed, because the insurance company has not gotten documentation to us,” says William Rukeyser, FEMA spokesperson.
Rukeyser says next bring that letter to a FEMA location.
“We would really ask everyone in that situation to come to a disaster recovery center like this one. There is at the civic center in downtown Monroe. They will help, they will explain,” says Rukeyser.
If you have tried both of those and are still unable to get coverage, that’s when the appeal process comes in.
“We try to keep that easy as well. you call the 800 number (1-800-621-3362), and say time for me to appeal. They will help you start that process,” says Rukeyser.
Those in the community like Perkins are urged to come out to a community meeting on Thursday to get FEMA questions answered.
“The meeting will be on tomorrow, Thursday, at 6 p.m., at the Monroe Civic Center, in the theater,” says Mayor Mayo.