The Auto Parts Puzzle: What to Ask When your Car Needs a Repair


KTVE/KARD did an investigative report into the potential dangers of driving with aftermarket pars, which body shops are using for car repairs at the request of insurance companies.

If you're concerned about what's happening to your car when it's in the shop, attorney John Eaves says there are a few things you can do.

First, if an insurance company directs you to a certain shop, ask why.

"There really are two types of body shops," Eaves said. "There are body shops that are committed to the customer. And there are body shops that are committed to the insurance industry.

They may be guiding you to a shop that's willing to put aftermarket, or non-OEM, parts on your car.

Talk to that body shop, and ask if the parts they're putting on are made by the manufacturer, and if they follow the manufacturer's recommended repair procedures.

"Ask the right questions, find body shops...that are committed to following the manufacturers specifications, putting on original manufacturer made parts," Eaves said.

Monroe resident Kenny Peaker's truck was repaired using non-OEM parts.

He agrees with Eave's advice.

"I think you need to do your own leg work on the body shop you pick," Peaker said. "Maybe your insurance company is steering you towards somebody for a reason."

Eaves also said there are a few parts in particular that are more likely to be replaced with aftermarket parts in repairs.

Wheels, steering rods, hoods, radiators, and headlights are the most common according to Eaves.

If you have had or need any of those repaired, be aware.

If you have any other questions or concerns about the Auto Parts Puzzle, you can reach out to KTVE/KARD anchor and reporter Connor Ingalls.

Message him on Facebook at, or email him at, and he will attempt to help out or refer you to people who can.

Tune in to KARD Fox 14 after Super Bowl LI Sunday, February 5 for this special report.

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