MONROE, La. - A former CenturyLink employee is accusing the company of signing people up for accounts without permission.
That's based on a report filed today by Bloomberg according to our media partners "The News Star."
According to the lawsuit, filed in Arizona, Heidi Heiser worked from home as a customer service and sales representative between August 2015 and October 2016. Heiser was fired shortly after telling CEO Glen Post about customers being bilked on a company message board. She alleges that the unauthorized charges add up to "many millions" for customers.
Annmarie Sartor, external communication manager for CenturyLink states that "CenturyLink is here to serve our customers. As such, CenturyLink holds itself and its employees to the highest ethical standards and does not condone any type of unethical behavior. The allegations made by our former employee are completely inconsistent with our company policies, culture and Unifying Principles, which include honesty and integrity,"
Sartor also notes in a continuing statement that Heiser did not use the 24/7 hotline made available byCenturyLink to report concerns about ethics or compliance issues.